Mobile app: Personal mode

The native iOS and Android app uses five primary Personal destinations: Home, Bookings, Wallet, Messages and Account. Home combines discovery, search, filters and map/list business browsing with the customer's next actions. Bookings manages appointment history and actions. Wallet contains loyalty/reward cards and customer QR access. Messages contains business conversations. Account contains favourites, quotes, invoices/payments, preferences, security and sync status.

The app is offline-first for safe cached reads and selected queued mutations. Availability confirmation, payments and loyalty balance changes remain server-authoritative.